The hosted predictive dialer is up to date in it’s design and creates many benefits to the agents using the system as well as the people administering it. It can be up and running very quickly as there is no need to purchase software/ hardware and it comes with a range of support services.
The hosted dialler is an essential tool for connecting agents to large numbers of live contacts in a short window of time. It can make hundreds or thousands of simultaneous outbound calls and allowing only live calls to be taken by outbound agents. Consequently, the hosted predictive dialer has developed into a strategic solution for the heart of a modern outbound calling operation.
The hosted dialler has been designed to achieve immediate compliance to Ofcom “Silent Calls” regulations and offer a compelling alternative to expensive on-premises diallers. It includes functionally rich features that do not require large upfront investments and can be provisioned on a monthly subscription basis with no risk.
The core elements of the hosted dialler include leading edge call progress detection technology and sophisticated algorithms that dynamically control the number of outbound calls based on agent availability. This enables compliance to the stringent regulations on “Silent Calls” without sacrificing productivity and efficiency.
The hosted dialer is installed in secure state-of-the-art data centres and resides on a highly scalable architecture (N+1 redundancy) with failover to a second system that maximizes availability and prevents outages. The hosted dialler can provide 99.99% uptime with backup contingency services.
Simply put, the hosted dialer provides you with access to the most up to date predictive dialling technology, which gives the very best in performance.
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