MX Hosted Services hosted call centre and hosted IP-PBX - solutions delivers high functionality and flexibility on a secure hosted platform with integration to legacy telephony – with a dramatic reduction in capital expenditure.

On-demand, cost effective
Our hosted call centre and hosted IP-PBX services are designed for flexibility and cost management:
•	Manage and use agents in multiple locations as a single entity
•	Allows agents to be quickly added during busy periods
•	Maximises agent productivity
•	Seamless call routing and transferring across the organisation
•	Dramatically reduces capital expenditure

Services
MX Hosted Services fully managed, hosted call centre includes the following services:
•	Hosted ACD
•	Hosted CRM
•	Hosted Predictive Dialler
•	Hosted Progressive Dialer
•	Hosted Preview Dialer
•	Hosted Power Dialer
•	Hosted Call Recording
•	Hosted IVR
•	Hosted IP-PBX
•	Hosted VoIP
•	Hosted Email Management
•	Hosted Web Chat
•	Hosted Voice Monitoring/Logging
•	Real-time and historical reporting
•	Integrated back office PBX functionality

The MX Hosted Services hosted call centre and hosted IP-PBX solutions dramatically reduces capital expenditure requirements – you get all the functionality of a high ticket solution, all on a secure hosted platform with integration to legacy telephony. And, all at a cost that can be tailored to the predicted demand of your customers

For more information on MX Hosted Services IP solutions, business applications and managed services please call us on 0800 652 3461, or contact us by email.